Help Center / Review request emails

✉️ Review request emails

Automatically ask customers for a review after they order.

How to use it

Open Settings → Email to turn review-request emails on.
Set how long after an order the request is sent, and whether to send reminders.
Customise the email subject and message, or keep the defaults.
Use Request scheduling to control timing for domestic vs international orders.

Tips

💡 Sending the request a few days after delivery gets the best response.
💡 One well-timed reminder meaningfully increases how many reviews you collect.

Troubleshooting

Customers are not receiving emails.

Check that review-request emails are enabled, the customer has a valid email, and that emails are not going to spam. Contact support if none are arriving.

I hit my monthly email limit.

Each plan includes a number of review-request emails per month. Upgrade your plan for a higher limit.

FAQ

How many emails can I send?

It depends on your plan — see Plans for each tier’s monthly review-request email limit.

Can I stop emailing certain customers?

Yes — use the blacklist in Settings to exclude specific email addresses.

Still need help? We usually reply within one business day.

Email support