Help Center / Importing & migrating reviews
📥 Importing & migrating reviews
Move your reviews in from Judge.me, Loox, Yotpo, Stamped, Okendo, Ali Reviews, Trustpilot and more — or any CSV.
How to use it
- Export your reviews from your current app. Most review apps (Judge.me, Yotpo, Loox, Stamped, Okendo, Opinew, Growave, Ryviu, Ali Reviews, Trustpilot) have an Export / Download-CSV option in their settings — usually under Reviews, Data, or Account.
- In this app, open Import from the left menu and choose the app you are coming from. We already know each app’s column names, so you usually do not have to rename anything.
- If your app is not listed, pick “Other app / custom CSV” and download our sample CSV to see the exact columns (product, rating, title, body, reviewer name, email, date, photos).
- Upload your export file. We map the columns, match each review to the right product, and import photos where image URLs are included.
- Start the import — it runs in the background and you get an email when it finishes, with a summary of what imported and what needs attention.
Tips
- 💡 Supported apps out of the box: Judge.me, Yotpo, Stamped, Okendo, Opinew, Growave, Ryviu, Ali Reviews, Trustpilot, Shopline Product Reviews, and general photo-review / custom CSV exports (this covers Loox-style photo exports too).
- 💡 Products are matched by handle or product ID — export those columns from your old app so reviews attach to the correct product instead of being skipped.
- 💡 Photos and videos come across when your export includes their image/video URLs. Export the “picture_urls” / media column from your old app.
- 💡 Migrate everything at once before you remove your old app, so you keep your full star rating and review count.
- 💡 Verified-buyer badges and review dates carry over when those columns are present, so your history keeps its original dates.
Troubleshooting
Reviews imported but are not attached to a product.
The product handle/ID in your file did not match a product in your store. Re-export from your old app including the product handle or product ID column, then re-import those rows.
My photos/videos did not come in.
Media only imports when the file has public image/video URLs. Make sure your export includes the media/picture URL column; some apps require you to tick “include images” when exporting.
Some rows were skipped.
Usually a required field (rating or product) was empty, or the product could not be found. Check the completion email’s summary, fix just those rows, and re-upload them.
The import is taking a while.
Large migrations (thousands of reviews) run in the background and can take several minutes. You will be emailed when it is done — no need to wait on the page.
My app isn’t in the list.
Use “Other app / custom CSV”. Download the sample, arrange your data to match those columns, and upload — it works with any review export.
FAQ
Can I migrate from Loox / Judge.me / Yotpo?
Yes. Export your reviews to CSV from that app, then import here — Judge.me, Yotpo, Stamped, Okendo and others are recognised automatically, and Loox-style photo exports work via the photo-review / custom CSV option.
Will importing create duplicates?
Re-uploading the same file can duplicate reviews. Import each export once; if you must re-import, do only the corrected/skipped rows.
Will I lose my star rating when I switch apps?
No — importing brings over ratings, review text, reviewer names, dates and photos, so your product ratings and totals are preserved.
How do I get photos to come across?
Include the image URL column in your export. We fetch those images during import and attach them to the review.
Is there a limit to how many I can import?
You can import your full history. Very large files simply process in the background.
Still need help? We usually reply within one business day.
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