Help Center / Managing reviews

⭐ Managing reviews

Approve, reply to, feature, and organise your reviews.

How to use it

Open Reviews from the left menu to see every review your store has collected.
Use the status filter to switch between Published, Pending, Spam and Rejected.
Approve a pending review to publish it, or reject/mark spam to keep it off your storefront.
Reply to a review to respond publicly; the reply shows under the review on your store.
Use Feature or Pin to push your best reviews to the top of widgets.

💡 Featured and pinned reviews appear first in most widgets.
💡 Replying to reviews — especially critical ones — builds trust with future shoppers.

A review is stuck on "Pending".

Pending means it is waiting for approval. Approve it manually, or turn on auto-publishing in AI Config or Moderation settings.

A published review is not on my storefront.

Give it a minute to sync, then refresh your product page. Make sure the widget for that product is enabled under Widgets.

Can I edit a customer’s review?

You can reply to, feature, pin, hide or remove a review, but the review text is the customer’s own words and cannot be rewritten.

What happens to spam reviews?

They are held off your storefront and kept in the Spam tab so you can review them.

Still need help? We usually reply within one business day.

Email support